Shipping Policy
Last Updated: December 23, 2025
At Flutteraa, we ensure safe, timely, and professional delivery of all shipments to our buyers.
Our shipping process is transparent, well-documented, and compliant with global export standards.
Shipping Methods
We ship worldwide using the following modes:
- Sea Freight (LCL / FCL): Primary mode for bulk orders
- Air Freight: Available on request
- Courier (DHL / FedEx / Aramex): Samples only
Shipping Terms (Incoterms)
We offer the following Incoterms depending on buyer preference:
- FOB: Free On Board (Nhava Sheva / Mumbai)
- CIF: Cost, Insurance & Freight
Default Shipping Term: FOB or CIF – Nhava Sheva (Mumbai Port)
Shipping Time
- Production Time: 7–25 days depending on quantity & product
Sea Transit Time
- Kenya (Mombasa): 10–16 days
- South Africa (Durban): 18–28 days
- UAE: 4–7 days
- UK / Europe: 22–35 days
- USA: 28–45 days
Shipping times may vary due to customs congestion, port delays, and vessel schedules.
Packaging Standards
- Individual polybag or custom brand packaging
- Bundles / sets as per order
- Corrugated cartons with waterproof lining
- Carton marking as per buyer requirement
- Palletization on request
All products are inspected before packing.
Shipping Documentation
- Commercial Invoice
- Packing List
- Bill of Lading
- Certificate of Origin (Chamber / FTA)
- Fumigation Certificate (if required)
- Insurance Certificate (for CIF)
- Test Reports (if required)
Additional documents can be arranged upon request.
Tracking
- Vessel name & voyage number will be provided
- Tracking link from the shipping line will be shared
- Real-time shipment tracking available
Shipping Charges
Shipping charges depend on:
- Mode of transport
- Destination port
- Total CBM / weight
- Incoterm selected
Final rates are mentioned in the Proforma Invoice (PI).
Customs & Import Duties
- Export documentation in India is handled by Flutteraa
- Import duties, VAT, and clearance charges are buyer’s responsibility unless DDP is agreed
Delays & Responsibility
Flutteraa is not liable for delays caused by:
- Port congestion
- Customs clearance delays
- Weather conditions
- Shipping line rescheduling
- Strikes or force majeure events
We assist and communicate updates throughout the shipment.
Damage or Loss
For CIF shipments, goods are covered under marine insurance until arrival at the destination port.
- Buyer must notify us within 48 hours
- Photos/videos must be provided
- Insurance claims processed as per policy terms
Sample Shipping
Sample shipping charges are paid by the buyer unless agreed otherwise.