Privacy Policy

Last Updated: December 23, 2025

At Flutteraa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, shipping and billing addresses
• Account Information: Username, password, and account preferences (if you create an account)
• Payment Information: Credit card details, billing information (processed securely through our payment processors)
• Order Information: Purchase history, product preferences, and delivery details
• Communication Data: Messages you send us, customer service interactions, reviews and feedback

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
• Location Data: General geographic location based on IP address

1.3 Information from Children

While we sell children's clothing, our website is intended for use by adults. We do not knowingly collect personal information from children under 13. If you are under 18, please use our website only with the involvement of a parent or guardian.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing and Fulfillment

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Handle returns, exchanges, and refunds
• Provide customer support

2.2 Account Management

• Create and manage your account
• Maintain your order history and preferences
• Enable saved payment methods and addresses

2.3 Communication

• Respond to your inquiries and requests
• Send transactional emails (order updates, shipping notifications)
• Send marketing communications (with your consent)
• Conduct surveys and gather feedback

2.4 Website Improvement

• Analyze usage patterns and trends
• Improve our website functionality and user experience
• Develop new products and services
• Personalize your shopping experience

2.5 Legal and Security

• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Protect our rights and property
• Enforce our terms and conditions

3. How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors and financial institutions
• Shipping and logistics companies
• Website hosting and maintenance providers
• Email service providers
• Analytics providers
• Customer service platforms

3.2 Business Transfers

If Flutteraa is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as:

• Court orders or subpoenas
• Government or regulatory requests
• Protection of our rights or safety of others
• Investigation of fraud or security issues

3.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

4.1 Types of Cookies

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and choices
• Marketing Cookies: Used to deliver relevant advertisements

4.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality and your user experience.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Restricted access to personal information
• Employee training on data protection

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to access your personal information and request a copy in a portable format.

6.2 Correction

You can request correction of inaccurate or incomplete personal information.

6.3 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

6.4 Marketing Opt-Out

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us.

6.5 Cookie Preferences

You can manage your cookie preferences through your browser settings.

6.6 Do Not Track

Some browsers have "do not track" features. Currently, we do not respond to these signals.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. We consider factors such as:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• The purposes for which we collected the information
• Whether we can achieve those purposes through other means

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top indicates when the policy was last revised.

11. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

13. European Privacy Rights

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including rights to access, correction, deletion, restriction of processing, data portability, and objection to processing.